Last updated: 4 August 2026 · Applies to the WhiBlu Rider and WhiBlu Driver mobile apps and the whiblu.com/whiblucab.com services.
WhiBlu ("we", "us", "our") operates a ride-hailing platform connecting riders with drivers in Australia. This policy explains what information we collect through our Rider and Driver apps, why we collect it, and how it's handled.
Account & contact information. When you register, we collect your name, phone number, and email address to create and manage your account.
Location data. Both apps use your device's precise location. For drivers, this includes background location while you're online, so the app can match you with nearby ride requests, track an active ride, and share your live position with the rider for that trip. For riders, location is used to find nearby drivers and set pickup/drop-off points. Drivers can disable background tracking by going offline in the app.
Identity and vehicle documents (Driver app only). To verify drivers before they can accept rides, we collect photos of your driver's licence, proof of identity, vehicle registration, insurance certificate, national police check, and a selfie photo. These are used solely for verification and compliance with NSW Point-to-Point transport requirements, and are reviewed by our admin team.
Earnings and payout information (Driver app only). We maintain a record of completed rides, fares, and your wallet/earnings balance so you can track and receive payouts. Card and bank details for payouts are handled through our payment processor, not stored directly by the app.
Device and push notification identifiers. We use a device identifier and push notification token (via OneSignal) to deliver ride requests, status updates, and account notifications.
We do not sell your personal information, and we do not use your data for third-party advertising or cross-app tracking.
We share data with the following service providers, solely to operate the platform on our behalf:
These providers only receive the data necessary to perform their function and are not permitted to use it for their own purposes.
We retain account, ride, and verification data for as long as your account is active, and afterward as required to meet our legal, tax, and transport-regulatory record-keeping obligations.
You can access, update, or request deletion of your personal information by contacting us below. Note that driver verification documents and ride records may need to be retained for a period even after a deletion request, where required by law.
Our services are not directed at children. Riders must be at least 18 years old, and drivers must meet the minimum licensing age and driving-history requirements set by NSW point-to-point transport regulations.
We may update this policy from time to time. Material changes will be reflected by updating the "Last updated" date above.
If you have questions about this policy or your data, contact us at [email protected] or visit our Support page.