Whether you're booking a ride with the WhiBlu app or driving with WhiBlu Driver, we're here to help.
Email us at [email protected]. We respond to all support requests within 24 hours.
Riders: Go to Profile in the menu, edit your name, phone number, or profile photo, then tap Save.
Drivers: Go to Profile in the side menu, update your personal and vehicle details, then save your changes.
Email us at [email protected] with a short description of the issue, any error messages you saw, and a screenshot or screen recording if you have one.
Riders: Go to Bookings, select the ride, tap Cancel Ride, and confirm. A cancellation fee may apply depending on timing.
Drivers: Open the ride in the WhiBlu Driver app and tap Cancel Ride. A valid reason is required to avoid a penalty.
We'd like to hear it — email [email protected] with your feedback.